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Refund & cancellation

Last updated: 19 October 2026

In short: you can cancel the monthly plan any time, and it stops from the next billing cycle. Tags with a manufacturing or chip fault are replaced free under the 10-year warranty. Tags need an active Revone plan to open your review page. Kits and tags are set up for your business, so they aren't refundable once dispatched.

1. Cancelling an order before dispatch

You can cancel a kit or extra-tag order before we dispatch it by emailing hello@revone.in or messaging us on WhatsApp, and we will refund the full amount.

2. After dispatch

Each tag is encoded, tested and locked to your business before it leaves us, so kits and extra tags are not refundable once dispatched, except as set out in section 3 or where the law requires.

3. Damaged, defective, not as described or late

If an item arrives damaged or defective, isn't as described, or isn't delivered within the time we gave you, tell us within [PLACEHOLDER: e.g. 7 days] of delivery (or of the promised delivery date) with a photo where possible. You can choose a free replacement or a full refund.

4. Faulty tags (10-year warranty)

If a tag develops a manufacturing or chip fault within 10 years of delivery, we replace it free. Tags need an active Revone plan to open your review page. After the period in section 3, the warranty remedy is a replacement. External damage (cracks, breakage, heat, liquid, chemicals), loss, theft and tampering are not covered; replacements for these are charged at the current extra-tag price. See section 8 of our terms.

5. Cancelling the monthly plan

  • The first 12 months of service are included with your kit. If you don't want to continue after that, simply don't set up (or cancel) the UPI AutoPay mandate. We send renewal reminders 30 days, 7 days and 1 day before renewal.
  • From month 13 you can cancel at any time through your UPI app or by telling us. Cancellation takes effect from the next billing cycle, and your tags stop opening your review page at the end of the period you've paid for.
  • We don't refund part-months already paid.
  • If we ever stop offering the Service, we will give at least 30 days' notice and refund any fees you have prepaid for the period after it ends.

6. Missed payments

If a monthly payment is missed, tags keep working for 7 days, then pause until the account is paid up. Paying reactivates them within 24 hours.

7. How refunds are paid

Approved refunds go back to the original payment method within [PLACEHOLDER: e.g. 5 to 7 working days] of approval. Your bank may take a little longer to show it.

8. Contact

hello@revone.in · Phone/WhatsApp: [PLACEHOLDER: phone number]